Exchanges Policy

Exchanges Policy

Last Updated: July 2, 2025

This Exchanges Policy outlines the standards and procedures for replacing items purchased from the official Drip7 Store website. The objective is to ensure that customers have the flexibility to receive products that meet their needs, while protecting product quality and maintaining fair business practices.

1. Eligibility for Exchanges

Exchanges may be requested under the following conditions:

  • The exchange request must be submitted within 14 calendar days of delivery.

  • Products must remain in unused, unwashed, and undamaged condition.

  • All tags, labels, packaging, and accessories must be intact and included.

  • Final sale items, clearance products, personalized merchandise, and gift cards are not eligible for exchange.

2. How to Request an Exchange

To begin the exchange process:

  1. Contact customer support at contact@drip7store.com with your order number and the product you would like to exchange.

  2. A representative will confirm eligibility and provide the exchange instructions.

  3. Ship the original item(s) to the address provided, ensuring they are securely packaged. Customers are encouraged to use a trackable shipping service to avoid loss during transit.

  4. Once the returned product is received and inspected, the replacement item will be shipped.

3. Responsibility for Shipping Costs

  • If the item is being exchanged due to personal preference (such as size, style, or color), the customer is responsible for the return shipping cost.

  • If the item arrived damaged, defective, or incorrect, Drip7 Store will cover all shipping costs associated with the exchange and ensure the replacement is delivered without additional charges.

4. Processing Timeline

  • Exchanges are processed only after the original item has been received and inspected by our team.

  • Processing and preparation of the replacement typically require up to 7 business days after the return arrives at our facility.

  • Customers will be notified by email when the replacement product has been shipped.

5. Important Guidelines

  • Exchanged items are subject to product availability. If the requested replacement is not in stock, customers may choose an alternative item or request store credit.

  • Items that do not meet the eligibility requirements may be returned to the customer at their expense.

  • Drip7 Store is not responsible for packages lost or damaged during return shipping. Using a courier that provides tracking and insurance is strongly recommended.

6. Customer Assistance

Questions about this Exchange Policy or guidance on starting an exchange request can be directed to our customer care team at contact@drip7store.com

Our team is committed to ensuring that every customer has a straightforward and trustworthy exchange experience.